About Charlestown Place at New Albany
Delivering Exceptional Care with Heart
At Charlestown Place at New Albany, we are dedicated to helping individuals live with dignity, purpose, and the highest possible quality of life. Our center offers both senior living and health services, including assisted living, skilled nursing, rehabilitation, outpatient therapy, memory care, respite care, and long-term care with a strong focus on restoring abilities, rebuilding confidence, and supporting independence.
We recognize that each resident and patient is unique, which is why we take a personalized approach to care. By honoring each person’s story, preferences, and goals, we’re able to provide care that goes beyond the clinical – to nurture the physical, emotional, spiritual, and needs of those we serve.
Our interdisciplinary care team works together to develop individualized plans that meet a wide range of medical and personal needs. Our team is equipped to deliver compassionate, expert care in a relaxing and supportive atmosphere for those recovering from surgery, managing a chronic condition, or in need of 24-hour long-term support.
Charlestown Place is a community that offers connection combined with a sense of home. With amenities like a beautifully landscaped courtyard, a salon, a fitness room, engaging daily activities, and inviting accommodations, patients and residents can continue enjoying life while receiving the support they need.
We’re committed to exceeding expectations through every stage of care. At Charlestown Place, we strive each day to create a place where healing begins and quality of life thrives.
Our Mission
To enhance the life of each individual we touch by exceeding expectations through compassion and love.
Our Vision
To be recognized as the premier provider of exceptional service.
Service Standards
The Charlestown Place at New Albany team is united by a shared commitment to service, integrity, and excellence. We help residents maintain the lifestyle they value in a safe, welcoming, and vibrant community. By fostering dignity, connection, and purpose, we promote exceptional quality of life at every stage of aging.
These values are at the heart of our culture – shaping how we care for others, support one another, and strive to exceed expectations every day.
- I am eager to serve by enthusiastically acknowledging others at 10 feet and engaging at 5 feet.
- I exceed expectations by anticipating and fulfilling the desires I work with and care for.
- I encourage, contribute, and embrace new ideas. I take ownership and lead by example.
- I communicate through open dialogue and active listening in a respectful manner.
- I display a professional presence through a positive attitude and image.
Do you know a Charlestown Place team member who exemplifies our service standards and is a Shining Star? Fill out our Shining Star Nomination Form!